Your Privacy Is Our Responsibility

Section 1

Introduction & Scope

This Privacy Policy ("Policy") applies to all services, websites, and applications of the bdck platform. bdck is a safe and reliable online betting and casino platform for Bangladeshi users. We take the privacy of our users' personal information very seriously and keep your data secure through modern security measures, including SSL encryption.

By using the bdck website or services, you are considered to have accepted the terms of this Policy. If you have any questions after reading this Policy, please contact our support team.

Section 2

What Information Is Collected

bdck may collect the following types of information as needed to provide its services. We only collect information that is necessary to improve our service quality and to make your experience easier and safer.

Section 3

Purpose of Using Your Information

bdck uses your information only for the following legitimate purposes. We never sell your information to third parties without your permission.

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfer)
• Ensuring platform security and preventing fraud
• Providing customer service and 24/7 live chat support
• Sending you relevant offers and bonuses (if you wish to receive them)
• Improving site functionality and user experience
• Following responsible gaming policies and verifying users are 21+
• Meeting applicable legal and regulatory obligations

3.1 Marketing Communications

If you would like to receive promotional messages from bdck, you can give your consent in the account settings. You may withdraw this consent at any time. If you do, you will still receive operational messages (such as transaction confirmations).

Section 4

Information Sharing with Third Parties

bdck never sells your personal information to third parties for commercial purposes. However, in certain circumstances, limited information may be shared with our approved partners.

4.1 Service Provider Partners

Only the minimum amount of information necessary for them to carry out their specific tasks is shared with payment processors (bKash, Nagad, Rocket, and related banking partners), IT infrastructure providers, game software suppliers, and anti-fraud service providers. These partners are required to use information in accordance with our guidelines.

4.2 Legal Requirements

bdck may be legally required to disclose information under a court order, a lawful request from a government or regulatory authority, or as required by applicable law. In such cases, we will endeavour to notify you in advance where legally permitted.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such circumstances, the new entity will be required to uphold privacy protections of a standard equivalent to this Policy.

Section 5

Cookies & Similar Technologies

The bdck website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect the normal functioning of the site.

Section 6

Data Security Measures

bdck has implemented industry-standard technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction of your information.

• All data transmission is secured with SSL/TLS encryption
• Encryption is applied to stored data
• Only authorized personnel have access to your information
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring of suspicious login attempts and fraud
• Payment information is stored to the highest security standards

While we ensure the highest level of protection for your information, no method of transmitting or storing data over the internet is 100% secure. We therefore ask that you keep your account password confidential and notify our support team promptly if you notice any suspicious activity.

Section 7

Your Rights & Options

As a bdck user, you have the following rights over your own information. To exercise these rights, contact us via support chat or email.

Section 8

Data Retention Period

bdck retains your personal information only for as long as necessary. Data is generally retained while your account is active and for a specified legal period after it is closed.

• Account Information: While the account is active and for the applicable legal period after closure.
• Financial Transaction Records: For the period required under applicable financial regulations.
• Support Communications: As required for dispute resolution and quality assurance.
• Analytics Data: Generally retained in anonymized form.

Once the necessary retention period for data has ended, we securely delete it or modify it so that you can no longer be identified.

Section 9

Protection of Minors

bdck strictly provides services only to those aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration, and if we become aware that a user is under 21, their account will be closed and any collected information will be deleted. If you believe a minor has registered on our platform, please notify us promptly.

Section 10

Policy Changes & Updates

bdck reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will publish a notice on the platform and update the "Last Updated" date at the top of the page.

If you continue to use bdck after changes are made, you are considered to have accepted the terms of the updated Policy. We therefore recommend that you review this page regularly.